FAQ
Starlink is an advanced satellite internet solution designed to bring high-speed, reliable broadband to virtually any location on Earth. Instead of relying on fiber cables or mobile towers, Starlink uses a powerful network of low-Earth orbit satellites to deliver internet directly from space. The connection is received through a small, easy-to-install terminal at your home or business. This technology makes it possible for users in remote, rural, or underserved areas to enjoy fast internet speeds with low latency, making Starlink the ideal solution where traditional internet services are limited or unreliable.
Starlink is bringing high-speed internet to communities across Africa, offering average download speeds of 384 Mbps, upload speeds of 87 Mbps, and lightning-fast 37 ms latency, with certain clients seeing speeds exceed 774 Mbps.
Our standard delivery timeframe is usually between 1 and 3 weeks, depending on your exact location. Within South Africa, we partner with trusted couriers such as The Courier Guy, RAM Couriers, PostNet, Aramex, DHL, DSV and Fastway to make sure your order reaches you safely and on time. For shipments traveling between Namibia and South Africa, we rely on dependable services like Coastal Couriers, DHL, Fedex and SkyNet etc. Our dedicated Logistics team carefully chooses the most suitable courier for each order and provides you with tracking updates via email. We proudly deliver to customers across South Africa, Namibia, Mozambique, Botswana, Lesotho, and Angola, and for international shipments, we work closely with DHL and FedEx to ensure smooth delivery.
Monthly subscriptions begin at R700, varying by region. No binding contracts - use, pause, and resume whenever it suits you!
The GeoSwitch Link is a plug-and-play solution that lets you use your Starlink kit anywhere in the world without any limitations. It’s designed especially for users who purchased their Starlink kit from other sellers but are restricted by regional limitations that block full functionality. Once you connect the GeoSwitch Link to your Starlink kit, it instantly bypasses these restrictions and configures your device to operate as if it’s based in fully supported countries such as Botswana, Nigeria, Mozambique, Lesotho, Malawi, or Zambia. In these regions, Starlink delivers faster speeds, lower monthly subscription fees, and zero roaming charges. For instance, Starlink subscriptions in Malawi, Nigeria, and Zambia are more affordable, typically ranging from R700 to R970 depending on the exchange rate, making high-speed internet accessible and cost-effective.
Using the GeoSwitch Link couldn’t be easier. No technical knowledge, software, or additional tools are required - simply plug it into your Starlink kit at home, and it begins working immediately. It automatically updates your device’s settings to a supported region and keeps your service fully active, unrestricted, and permanent. This eliminates the need to transport your Starlink kit abroad or go through complicated configuration processes.
The GeoSwitch Link is perfect for users in countries with Starlink restrictions, including South Africa, Namibia, Angola, and beyond. With it, you can enjoy seamless, high-speed Starlink internet anywhere, without extra charges, limits, or unnecessary hassle. It’s a one-time purchase that ensures you stay connected without compromise.
Using Starlink in countries with restrictions like South Africa, Namibia, and Angola can be tricky, but we’ve made it completely hassle-free. Every Starlink kit we sell comes with GeoSwitch Link, a powerful tool that bypasses regional limits by making your kit appear as if it’s located in Botswana, Nigeria, Mozambique, or Zambia, where Starlink operates without restrictions. This lets you enjoy seamless high-speed internet without interruptions, paying only the regular Starlink subscription of R700 to R970 - no hidden or extra fees.
Once your Starlink kit is installed, it will automatically connect and register as if it’s in a fully unrestricted country. Your five-year warranty stays fully valid, and you’ll benefit from lifetime technical support, including repairs and replacements. For a limited time, every client receives GeoSwitch Link included for free, so you won’t need any additional tools. Stay connected effortlessly, and our team is always ready to answer your questions.
StarWifi Africa is not affiliated, partnered, or associated with Starlink in any official capacity. We operate as a third-party reseller, sourcing Starlink kits from trusted international suppliers and providing them to our clients. While we sell genuine Starlink kits, we do not have any direct relationship or official agreement with Starlink.
The product “GeoSwitch Link” is entirely developed by StarWifi Africa, in collaboration with our international partners, to enable the use of Starlink in restricted zones where standard access may be limited. This is a proprietary solution created by our team and is not an official Starlink product.
No. GeoSwitch Link is produced by StarWifi Africa in collaboration with private partners from China, the Netherlands and Germany. It’s purpose-built to operate where Starlink service is constrained and we offer region-specific customisation for partners.
StarWifi Africa allows customers to maintain complete ownership and control of their Starlink accounts. We do not manage accounts for third parties, ensuring full compliance with Starlink’s terms. Upon kit readiness, we provide support to help you get connected.
Before installing your Starlink dish, make sure to open the app and use ‘CHECK OBSTRUCTIONS’ to confirm a clear view at your chosen location. Small obstructions, including trees or poles, can interfere with service. To achieve peak performance, place the dish in a central spot on your home or roof, keeping obstructions below 3%.
Starlink delivers truly unlimited data with zero restrictions.
Upon receiving your order, we’ll share helpful installation videos via WhatsApp. Follow the steps in the videos to set up your Kit. Each Kit also includes a straightforward guide, and for more details, YouTube has plenty of information to assist you.
Extreme weather like heavy rain or wind can occasionally interfere with your satellite internet, causing slower speeds or brief interruptions. Typical rain and wind do not impact Starlink at all.
Yes, we ship to all regions of Lesotho, Namibia, and South Africa. Although very remote areas may see small delays, we do deliver to farms, safari lodges, rural communities, and other hard-to-reach places.
Once your dish is in hand, you can install it temporarily outdoors in a spot with no obstructions; setup takes about 10 minutes. Speeds will improve after the dish has had 24 hours to settle.
Although we can’t test all VPNs, our daily use of NordVPN and ExpressVPN has been problem-free, and their support is excellent. We believe other VPNs generally work just as well.
StarWifi Africa is a legally registered company (Reg. No. 2025/979098/07 | Tax Ref. No. 9168295294). After operating successfully and establishing a strong market presence, we later formalized our structure to support our growing footprint. Since inception, we have fulfilled thousands of bulk and individual orders both locally and internationally, earning a reputation for reliability, quality, and professional service. Our team is always available to assist with any inquiries.
This may cause reliability issues due to voltage drops over long distances. To avoid this, connect the modem to a switch, which can extend the cable length by up to 100m.
Yes, it’s possible. Simply look up "Starlink DC Conversion Kit with 12V" on Amazon, Takealot, or other online stores. Keep in mind, modifying your Starlink will void its warranty, and the kit cannot be returned if any issues occur.
Brand-new kits from us come with a 5-year warranty, whereas our refurbished kits include a 3-year warranty.
Yes, you can make clear VoIP calls, Zoom meetings, or other video conferences.
No, you can move the dish, but it needs a clear line of sight to the sky, so place it outdoors, on a balcony, or near a window for the best connection.
Definitely! Starlink offers fast, reliable internet that can serve as your primary connection. We have clients across cities canceling fiber contracts, as well as farmers using it on their land.
Yes, you can use Starlink in your Boat or Motorhome.
Yes, Starlink works great for outdoor adventures. Many of our clients use it while road-tripping, camping, or staying in remote areas. A clear sky view is all that’s needed.
Technically yes! Starlink offers high speeds that can support ultra-HD streaming. Actual performance depends on your plan, weather, and network congestion, but for most users, 4K is smooth, and 8K is possible in ideal conditions.
Not necessarily. Starlink comes with its own Wi-Fi router, but you can connect your own if you want advanced settings or mesh networks for larger homes.